The creative aspect of a portal is all too often overlooked. Yet a professionally designed user interface is paramount if you want to get users excited about this new tool. A great-looking, easy-to-use interface will make the roll-out so much easier. We've got the deep technical expertise as well as the design vision to make your solution a success.
Creative Assessment
Before we set to work, it's vital we fully understand exactly what those who are going to use your portal want, and what they expect. Our Creative Director and senior designers will hold 'kick-off' workshops with your key stakeholders, to get their input and allow them to ask any questions. We use these workshops to define your key objectives, from the user interface through to integrated internal marketing campaigns. Once we've identified your core objectives, we hold brainstorming sessions to flesh out the specifications of the project and work out how we can achieve your goals.
Creative Development
Once the project is underway, we can help you prepare users for the changes that lie ahead. By engaging your team-members and getting them excited about the new portal, users will be inspired by the changes taking place, rather than concerned about them. We can set up e-mails, games and incentive programs to get your users energized about the new portal.
If you need support in terms of change management, help is just a phone call away. We provide a technical directory, so it's easier to find the right person to respond to your enquiry. A dedicated, round-the-clock helpline is one standby to answer any question you may have, 24/7. In addition, because we know your system inside out, we can provide customised support. All your system's specifications are kept on file so we can easily refer to them whenever necessary.
Creative Deployment and Support
Once your portal is ready to be rolled out, our team will offer a range of deployment and support services that go way beyond the stuffy user handbook. We closely monitor deployment, and can offer a range of post-launch marketing activities. These activities are designed to get users interested in using the portal and to familiarise them with its features and functions. From start to finish, we offer support and collateral to make sure your solution is a complete success.
